Monday, May 30, 2011

Outlook 2003 Address book cannot be displayed error message

Hello everyone.. Its been long i shared some of my solved problems, so heres one of the problems i recently faced.
In outlook 2003, when the user clicked on "New message", and to select the contacts whom the message has to be sent, the user clicks on "To", this gives the following error:
"The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help."
But in the navigation pane, the contacts can be seen. To solve this, Do the following, but before that, export the contacts file ( file-> import/export ) to be safe. These are the steps to solve the error:
Start Outlook.
On the Tools menu, click E-mail Accounts.
Click View or change existing directories or address books, and then click Next.
Click Outlook Address Book, and then click Remove.
Click Yes when you receive the prompt to confirm the removal.
Click Add.
Click Additional Address Books, and then click Next.
Click Outlook Address Book, and then click Next.
Click OK when you receive the message to restart Outlook.
Click Finish.
Click Exit on the File menu to quit Outlook.
Restart Outlook.
In the Folder list, right-click the folder that you want to use with the Address Book (for example, right-click Contacts), and then click Properties.
Click the Outlook Address Book tab.
Click to select the Show this folder as an e-mail Address Book check box (if it is not already selected), and then click OK.

Hope this helps...
Happy Troubleshooting :)